Privacy policy

Last updated: May 2026. This policy explains how Sol3Hive (“we”, “us”) handles personal information when you use our website and app.

1. What we collect

• Account & profile: information you provide at registration and in Settings (such as name, email, username, and preferences like follow-up suggestions or model-improvement choices).
• Usage & device: technical data needed to run the Service—for example IP address, browser type, approximate location, diagnostics, and interaction events tied to security and product improvement.
• Content you submit: questions to Ask Hive, community posts, and similar inputs you choose to send.
• Subscription & billing: plan selections and payment-related identifiers processed by our payment partners; we do not store full card numbers on Sol3Hive servers when a processor vaults them.

2. How we use information

• Provide, secure, and personalize the Service (including Home, Hive, Community, and Subscriptions).
• Communicate about your account, security, and lawful updates to terms or this policy.
• Measure reliability, fix bugs, and develop features.
• Where allowed in Settings, improve models using content in line with the disclosures shown in the app.
• Comply with law and respond to valid legal requests.

3. Storage & sessions

Like many web apps, we may store session or preference data in your browser (for example, to keep you signed in). Avoid shared devices when possible; sign out when finished on public computers.

4. Sharing

We share information with:

• Service providers who assist us (hosting, analytics, email delivery, payments, security).
• Professional advisers when required (lawyers, auditors).
• Authorities when we believe disclosure is necessary to protect rights, safety, or to meet legal process.

We do not sell your personal information for money as traditionally defined in “sale” opt-out regimes.

5. Market & AI data

Market screens may combine your selections with public market data feeds. AI features process prompts to generate responses; retain only what is needed for conversation history and safety monitoring according to our retention rules.

6. Retention

We keep information as long as your account is active and for a reasonable period afterward for backups, fraud prevention, and legal compliance, then delete or de-identify where feasible.

7. Your choices & rights

• Access or update profile data in Settings.
• Request deletion via the in-app delete account flow where available.
• Depending on your region, you may have rights to access, correct, export, object, or restrict certain processing—contact us and we will respond per applicable law.

8. International users

We may process data in countries where we or our providers operate. We use safeguards appropriate to the transfer mechanism required by law.

9. Children

The Service is not directed to children under the age required in your region. We do not knowingly collect personal information from children.

10. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is 100% secure.

11. Changes to this policy

We will post updates here and adjust the “Last updated” date. Material changes may include additional notice in the product.

12. Contact

Privacy questions: [email protected]